Return & Refund Policy – defenzoid.com Online

We strive to ensure customer satisfaction with every purchase. Please review our return and refund policy below to understand your rights and responsibilities:

Digital Products (Software, Licenses, Downloads)

Due to the nature of digital goods, we offer refunds for digital products only under the following conditions:

• The product has not been downloaded, installed, activated, or used.

• A technical issue prevents activation or functionality, and our support team is unable to resolve it within a reasonable time.

• The product description was misleading or significantly different from what was delivered.

Important Notes:

• All digital product refund requests must be submitted within 15 calendar days from the date of purchase.

• If a license key or activation code has been issued, a refund will be granted only at our discretion.

• Refunds for accidental purchases or change-of-mind are not guaranteed.

Electronics (Devices, Accessories)

We accept returns or exchanges for physical items under the following conditions:

• The item must be unused, undamaged, and in its original packaging, including accessories and manuals.

• A defective or damaged item may be returned for a replacement or refund.

• Return requests must be made within 15 days of delivery.

Non-Returnable Items:

• Used or damaged items.

• Items with missing components or packaging.

• Items without proof of purchase.

How to Request a Return or Refund

To start a return or refund process, email our support team at contact@defenzoid.com

 with the following details:

• Full Name

• Order Number

• Product Name

• Reason for Return/Refund

• (For electronics) Clear photos or video of the item and packaging

Our team will reply within 2 business days with the next steps.

Refund Process

• Digital Products: Eligible refunds will be processed to the original payment method within 5–7 business days after approval.

• Electronics: After receiving and inspecting the item, we’ll notify you of the approval or rejection. Approved refunds will be processed within 7 business days.